At Thél Skincare, we are committed to ensuring a seamless and satisfactory shopping experience for our valued customers. Our shipping policy is designed to provide clarity and transparency regarding the delivery of your skincare products. Please take a moment to review the following information:
1. Shipping Locations:
Thél Skincare proudly offers international shipping to select countries outside Nigeria. To determine if we ship to your location, please refer to the shipping options available during checkout or contact our customer support team for assistance.
2. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation, regardless of the destination country. Please note that processing times may vary during peak seasons or promotional periods.
3. Shipping Methods and Carriers:
We utilise reputable local and international carriers to ensure reliable and efficient delivery of your skincare products. Shipping methods may vary based on your location and preferences.
4. Shipping Costs:
Shipping costs for international orders are calculated based on the destination country, and selected shipping method. These costs will be displayed during the checkout process for your convenience.
5. Estimated Delivery Time:
International delivery times may vary depending on the destination country and customs processing times. Generally, customers can expect their orders to arrive within 7-21 business days after shipment. However, please be aware that unforeseen delays may occur due to customs clearance or other factors beyond our control.
6. Tracking Information:
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its arrival time.
7. Order Tracking:
Customers can track their international orders directly through our website using the provided tracking number. Additionally, you may use the tracking number to monitor your package’s status through the carrier’s website or local postal service, depending on your location.
8. Customs and Duties
Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid to Thél Skincare. We recommend consulting with local customs authorities for information regarding applicable duties and taxes.
9. Shipping Restrictions:
Some products may be restricted from international shipping due to regulatory requirements or import restrictions imposed by certain countries. Please review product descriptions and shipping limitations before placing your order.
10. Customer Support:
If you have any questions or concerns regarding shipping or need assistance with your order, our dedicated customer support team is here to help. Feel free to reach out to us for prompt and personalised assistance.
Thank you for choosing Thél Skincare for your skincare needs. We are committed to providing exceptional service and delivering premium products to customers worldwide.