At Thel SkinCare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.


You may return any unused and unopened products within 30 days of purchase for a full refund. To initiate a return, please contact our customer service team to obtain a return authorization and shipping instructions.


If you received a defective or damaged product, we will gladly exchange it for a replacement. Please contact us within 7 days of receiving your order to arrange for an exchange.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received by us.


Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned items. Please note that shipping charges are non-refundable.

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